Managed IT Services

What's Included

Remote Support

Direct access to our team for general IT needs including software issues, user account management, printer problems, email configuration, and day-to-day troubleshooting handled remotely without waiting for an on-site technician.

Security Monitoring

We actively monitor SentinelOne reports across your devices, respond to flagged threats, and keep your security posture up to date. You're not just running antivirus - you have a team watching it.

Backup Monitoring

Your backup solutions are checked on a regular basis. If a backup fails or an issue is detected, we act before it becomes a problem rather than after data is already lost.

RMM & System Management

Using N-able RMM we maintain full visibility into your systems, monitoring performance, applying updates, and catching issues before they impact your business.

Hardware & Software Support

From new device setup and software installation to vendor calls on your behalf, we handle the IT friction so your team can stay focused on running your business.

Direct Line Access

Managed clients get direct access to our team by phone. No support tickets, no chatbots - just a real technician who already knows your setup.

Multi-Layer Backup Solution

We run three independent backup solutions simultaneously across your systems. If any single backup fails or encounters an issue, your data still has two other recovery paths, and our team is immediately alerted via our custom-made backup monitoring software. We strongly recommend this setup to every managed client, with the specific software and storage configuration tailored to the size and needs of your environment.

1

iDrive - Cloud Backup

Your data is continuously backed up to the cloud, keeping an offsite copy safe from local hardware failures, theft, or physical disasters at your location.

2

EaseUS Todo - Local Backup

A local backup gives you fast recovery options without relying on internet speeds. Critical for getting back up and running quickly after an incident.

3

Windows Backup - System Backup

A third independent backup layer ensures that if either of the first two options encounters a problem, your data still has a clean and reliable recovery path.

Real-Time Backup Monitoring

Every backup across every managed client reports into our custom-built monitoring system the moment it completes. We see the exact start time, end time, status, client name, and machine name in real time. If anything fails or looks off, we know about it immediately and act before you ever have to.

SentinelOne Endpoint Protection

Every managed client runs SentinelOne, one of the most advanced endpoint protection platforms available and the same platform trusted by the U.S. Department of Defense, FBI, NSA, and numerous federal agencies. Unlike a traditional antivirus that relies on known threat signatures, SentinelOne uses AI-driven behavioral detection to catch and neutralize threats in real time, including zero-day attacks and fileless malware that signature-based tools miss entirely. We monitor every alert so nothing slips through unnoticed.

How Onboarding Works

1

Sign Up & Consultation

Once you sign up we reach out to walk through your current setup, discuss which software licenses fit your needs, and put together a plan that works for your environment and budget.

2

Remote Setup

For new systems we build or configure in-house, all software comes preinstalled and ready to go before the machine ever reaches you. For existing systems, we walk you through a simple one-time install of our remote access tool, after which we handle the entire deployment ourselves. If an in-person setup is preferred, on-site installation is also available at an additional cost.

3

Ongoing Support

From that point on you have direct access to our team. Call us for remote support, general questions, or anything IT related. We already know your setup and we're ready to help.

Who Is This For

Our managed IT plan is available to anyone, from individual users who want peace of mind over their data to large businesses running complex multi-device environments. Whether you're a small office that needs reliable remote support and solid backups, or a mid-size company that requires full security monitoring and system management, we scale to fit. If you have data worth protecting and systems worth maintaining, this plan was built for you.